Terms / FAQ

In this page you will find all the details about how the shop works, its conditions and privacy, in three subsections. Please, be sure you read them. Choose the one you are interested in:

Terms & Conditions
Frequently Asked Questions
Privacy Policy

Terms & Conditions

Jazz to Jazz’ shop ships worldwide. If when ordering you don’t find your country in the dropdown list on the form, please contact us.

All the prices in this website include taxes.

Orders are shipped by mail. Shipping price is calculated based on the total weight of the order and the country you want us to ship it. This calculation is done automatically when you confirm the order. This table shows our current shipping prices:

Spain Europe The World
up to 500gr. 5,50€ 10€ 18€
up to 1000gr. 8,50€ 17€ 29€
up to 2000gr. 9€ 25€ 46€

You can choose to make your payment by credit card, by PayPal or by bank transfer to the account that we will indicate. Once we have confirmed that the payment has been made, we will make the shipment of your order in the next 36 hours (holidays apart). You’ll receive confirmation, by mail, of the whole process.

Please, feel free to contact us for any question or proposal: so, if you need to order a special quantity, or you want to send to a country that is not on the current list, or you want the shipment being made by other means (courier, express, etc..) contact us and together we will find the solution that best fits your needs.

By using this site, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this site. Jazz to Jazz SL may modify these Terms and Conditions at anytime, as well as change the contents of the website.

FAQ

Do I have to register to purchase in Jazz to Jazz?

You don’t need to be registered to buy in our shop, but being registered will save you time whenever you want to buy again. At the time of placing the order you will be asked if you want to open an account on our site: this will also allow you to enter the My Account area where you can view your recent orders, check all the information given to us and also modify it at any time.

How do I add products to the cart?

To add a product to the cart, simply go to the product page and click the Buy button. You can go around the site at your pace: when you decide it’s your time to checkout, you’ll find the products you have chosen are waiting for confirmation. You can view the content of your cart at any time, on the right of the screen.

Can I do changes to the cart?

Yes, of course. At any time you can add or remove products from the cart. To change the content you just need to click on View cart: a page will list the details of all the products of your choice. You can make the necessary changes on this page.

How do I checkout?

When you decide it’s time for your order to be placed (once you’ve already added the products to the cart), simply click on the Checkout button. The page that opens contains a form that should be filled with your data.

What if I want to send the order to a different address from the billing?

By default, the shipment is made to the billing address: if it is different (eg, a gift), you only have to tell us by clicking the green little circle next to where it says Shipping Address, in the Checkout page. Then, a second form will be displayed, where you should fill the shipping address where you want us to deliver your order.

I have a coupon. How do I use it?

When ordering you will see a message indicating where to put the coupon code. Remember to click Apply coupon for that to work!

My country is not on the list. What do I do?

Go to Contact and send us a message with your case. We will get back to you as soon as we can.

Can I know the status of my order?

Yes, even if you’re not registered. You can find the Track your order section on the right. If you are registered, you can see it also in My account.

Privacy Policy

In compliance with Spanish Law 15/1999 of December 13, Protection of Personal Data (LOPD), Jazz to Jazz, SL informs users that the data provided through this website will be part of an automated file of personal data; ownership and responsibility corresponds to Jazz to Jazz, SL. The purpose of the processing of this data is to be able to power the service and manage multiple requests, transactions, inquiries and resolve user queries as well as to perform statistical studies to help us improve the operation of the website and inform you promptly of whatever is needed.

This information is treated with the utmost confidentiality, the data is hosted on a secure server. Your data will not be communicated in any way to third parties or businesses. The file, which will include your data meets all the requirements of technical and organizational provisions of the Act and Royal Decree 994/1999 of 11 June, approving the Regulation on Security Measures to ensure the security of personal data and avoid its alteration, loss and unauthorized access or treatment.

Also, with regard to the data collected in the manner provided in this Privacy Policy, users can exercise all rights under the law, in particular the rights of access, rectification, cancellation data and opposition by sending an email to admin@jazztojazz.com.

Your email address will be used only to respond to your inquiries and transactions through forms on the website, as well as informing you of our news.

Tornem el ► Volvemos el ► We'll be back on March 31, 2017